Terms & Conditions

NESTO is a managed home-services platform for Indian homes. NESTO currently focuses on organized services such as cleaning, cooking, laundry pickup/drop, pooja support, and related home assistance services.

Depending on the service and location, services may be fulfilled by NESTO-trained professionals, independent service partners, third-party partners, laundry partners, pooja partners, kitchen professionals, or other verified partners operating under NESTO service standards.

To use NESTO, you must be legally capable of entering into a contract, be at least 18 years old, provide true and accurate information, and use the services only for lawful household or permitted purposes.

If you make a booking on behalf of a family member, tenant, guest, apartment, society, or third person, you are responsible for ensuring that the professional is allowed to enter and perform the service.

Customers may be required to provide name, mobile number, email address, service address, location details, booking preferences, payment details, and other details required for service completion.

Customers are responsible for keeping account and booking information accurate. NESTO may suspend, restrict, or block accounts if fake details, misuse, fraud, repeated cancellations, non-payment, abusive behavior, unsafe activity, or policy violations are detected.

NESTO may offer the following service pillars and related add-ons:

• Nesto Home: Sweeping, mopping, utensils, bathroom cleaning, wardrobe assistance, daily muggu, plant care, and related light home-care tasks.
• Nesto Chef: Cooking, meal preparation, breakfast/lunch/dinner support, diet-style cooking, rotis as add-on, and used cooking area cleanup.
• Nesto Laundry: Wash & fold, wash & iron, iron only, dry cleaning coordination, shoe wash, pickup and drop, and monthly plans.
• Nesto Pooja: Pandit booking support, prasadam, flowers, special rangoli, festival setup, pre/post cleaning, and related add-ons.

NESTO may add, remove, modify, pause, or limit services based on city, availability, service quality, partner availability, and business decisions.

The exact service scope, inclusions, exclusions, duration, pricing, add-ons, date, time, location, and customer instructions will be shown before booking confirmation wherever applicable.

Customers must carefully check service details before confirming a booking. NESTO is not responsible for tasks that were not selected, not paid for, not included, not feasible, unsafe, illegal, or outside the booked time.

Unless clearly mentioned in the booking, NESTO does not provide high-risk electrical work, plumbing repair, pest control, deep repair work, heavy furniture shifting, cleaning at dangerous heights, handling of valuables, cash, jewellery, confidential documents, medical care, elder care, childcare supervision, large-event catering, guaranteed religious, spiritual, or health outcomes, old stain removal guarantee, or repair/repainting services.

Customers must provide accurate address and contact details, be available at the scheduled time, allow safe entry, treat professionals respectfully, provide required access or materials where the service requires them, secure valuables and fragile items, clearly mention special instructions before work starts, review the service checklist before completion, use OTP confirmation honestly, and make payment only through approved NESTO channels unless NESTO permits otherwise.

Customers must not ask professionals to perform unsafe, illegal, personal, unrelated, or out-of-scope work.

NESTO professionals or partners are expected to arrive as per assigned schedule subject to operational conditions, wear or carry identification where applicable, follow NESTO service standards, behave respectfully, complete the selected service scope, follow OTP start/end or service confirmation process, report issues to NESTO support, avoid unauthorized cash handling, and avoid handling customer valuables.

NESTO may use OTP-based start and completion verification. Customers must not share OTP before the professional reaches the location and is ready to start.

Completion OTP or approval should be given only after the customer reasonably checks the work. If the customer shares OTP incorrectly, NESTO may rely on OTP records while reviewing disputes.

Customers must pay the amount shown at booking, checkout, invoice, or support confirmation stage. Pricing may vary based on service type, duration, add-ons, location, urgency, festival or date demand, subscription/monthly plan, offers, coupons, partner charges, and taxes if applicable.

NESTO may change pricing at any time. Confirmed bookings will generally follow the price shown at confirmation unless the customer changes scope, adds tasks, changes location, or asks for additional work.

Customers should not make direct cash payments to professionals unless NESTO specifically permits it for that booking. NESTO is not responsible for any direct payment, tip, advance, loan, private arrangement, or off-platform transaction between a customer and a professional.

NESTO may offer coupons, launch discounts, referral rewards, wallet credits, free trials, subscriptions, or promotional pricing. NESTO may modify, pause, withdraw, or cancel offers at any time.

Offers may be limited by user, phone number, device, address, area, service category, time period, booking value, payment method, and first-time user status. Misuse, fake accounts, repeated cancellations, self-referrals, or suspicious behavior may lead to cancellation of benefits.

Cancellations, rescheduling, no-show cases, and refunds will be governed by NESTO's Cancellation & Rescheduling Policy. Refunds, if approved, will be processed to the original payment method or another method approved by NESTO.

If a customer is not satisfied with the work, the issue should be reported to NESTO support as soon as possible. NESTO may review booking scope, before/after photos, checklist, OTP logs, professional comments, customer messages, call or support records, and other relevant information.

Depending on the case, NESTO may offer guidance, rework, partial refund, coupon/credit, or no compensation if the complaint is outside scope, unsupported, delayed, or not caused by NESTO or professional negligence.

Customers must secure valuables, cash, jewellery, fragile items, sensitive documents, and important items before service begins. NESTO may request photos/videos, description of item, approximate value, proof of purchase, timeline, CCTV footage where available, professional statement, and other supporting evidence. Compensation, if any, will be considered only after internal verification.

NESTO will not be responsible for pre-existing damage, normal wear and tear, fragile items not disclosed or secured, valuables left unattended, cash or jewellery not secured, damage due to customer-provided materials or equipment, or losses not directly caused by proven negligence. Any approved compensation may be limited to reasonable repair cost, depreciated value, service value, or another reasonable amount determined by NESTO, subject to applicable law.

Customers must check pockets before handing over clothes. NESTO is not responsible for cash, cards, documents, keys, jewellery, electronics, or other items left in pockets. Item count should be confirmed at pickup.

Delivery timelines may vary depending on washing, ironing, dry-cleaning, partner availability, weather, logistics, and operational conditions. Stain removal is not guaranteed. Old stains, color bleeding, fabric weakness, shrinkage, loose buttons, zari/embroidery damage, and delicate fabric issues may not be fully avoidable. Dry cleaning may be routed through a third-party partner. Any missing or damage complaint should be raised at delivery or within the complaint window.

NESTO may assist with pandit booking, flowers, prasadam, rangoli, cleaning, and setup. Exact inclusions depend on the selected package and add-ons.

NESTO does not guarantee religious, spiritual, financial, health, marriage, job, business, or personal outcomes. Festival bookings may require advance confirmation and may have stricter cancellation rules if materials or pandit arrangements are already confirmed.

Customers must provide ingredients unless grocery purchase is selected as an add-on. Customers must provide safe kitchen access, gas/stove, utensils, water, electricity, and basic cooking setup.

NESTO does not provide medical diet advice. Taste preferences are subjective and should be communicated clearly. Large events, parties, catering, or bulk cooking may require separate pricing. Professionals may clean only the used cooking area as per booked scope.

Customers must not abuse, threaten, harass, discriminate against, misbehave with, or make inappropriate requests to professionals. Customers must not record professionals in private areas without lawful purpose or consent, delay payment unfairly, make false complaints, or ask for personal contact details for off-platform work.

NESTO may cancel bookings, suspend accounts, block users, report incidents, or take legal action in serious cases.

Customers agree not to directly hire, employ, engage, solicit, or privately arrange services with NESTO professionals or partners outside the NESTO platform for 12 months from the last booking date with that professional or through NESTO.

This restriction protects service quality, worker allocation, training investment, customer safety, and platform trust.

NESTO may not be available in all areas. NESTO may accept, reject, pause, or limit bookings based on serviceability, professional availability, customer history, safety, operational capacity, and quality-control requirements.

The NESTO name, logo, designs, website, app interface, service structure, photos, text, graphics, branding, and related materials belong to GETNESTO SERVICES PRIVATE LIMITED or its licensors. Customers may not copy, reproduce, misuse, modify, or use NESTO branding without written permission.

Use of NESTO is also governed by the NESTO Privacy Policy. NESTO may collect and process personal data to provide services, improve experience, ensure safety, process payments, communicate with users, prevent fraud, and comply with law.

To the maximum extent permitted by law, NESTO will not be liable for indirect loss, emotional distress, loss of profit, loss of opportunity, delay due to traffic, weather or force majeure, customer-side unavailability, third-party partner issues beyond reasonable control, pre-existing damage, out-of-scope work, or private transactions between customer and professional.

NESTO's total liability for a booking may be limited to the amount paid for that specific booking, except where applicable law requires otherwise.

NESTO will not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, heavy rain, floods, strikes, traffic disruption, internet failure, power failure, government restrictions, epidemics, public emergencies, law-and-order issues, or unavoidable operational events.

NESTO may update these Terms from time to time. Updated Terms will be posted on the website/app with the latest updated date. Continued use of NESTO after changes means acceptance of the updated Terms.

These Terms are governed by the laws of India. Courts in Hyderabad, Telangana shall have jurisdiction, subject to applicable law.